jet96 Privacy & Data Protection Policy

jet96 (referred to herein as "we", "our", or "the platform") is a secure and reliable online gaming platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy document fully and transparently informs you about the personal information that is collected, processed, and stored when you use the jet96 website and related services.

By using our services, you agree to the terms described in this privacy policy. If you disagree with any part of this policy, please stop using our services and contact our support team.

This policy may be updated from time to time. For any significant changes, we will notify you by email or through a notice on the platform. The latest version will always be available on this page.

jet96 may collect the following types of information to operate its services properly:

2.1 Information You Provide Directly

• Name, email address, mobile number, and date of birth
• National ID or passport details for identity verification
• Payment account information (bKash, Nagad, Rocket, Upay, or bank account)
• Username and password (stored in encrypted form)
• Information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system information
• Your navigation activity on the website and time of visit
• Usage data collected through cookies and similar tracking technologies
• Gaming activity and transaction history

2.3 Information Received from Third Parties

• Information received from identity verification and fraud prevention service providers
• Transaction confirmation data received from payment processors
• Information collected from public records and for legal requirements

jet96 uses collected information for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To operate gaming, betting, and payment services properly.
• Security assurance: To prevent fraud, money laundering, and other unlawful activities.
• Responsible gaming: To monitor gaming addiction and protect users.
• Customer service: To resolve your questions and issues through 24/7 live chat and email support.
• Communications: To send important notices, service updates, and security alerts.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To enhance the quality and usability of the platform.

We never sell your information to third parties for commercial advertising purposes without your consent.

jet96 uses cookies and similar technologies to improve the user experience and to operate the platform securely.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: To remember your preferences, language, and settings.
• Analytics cookies: To analyse website visit patterns and improve services.
• Security cookies: To detect and prevent suspicious activity.

You can control or disable cookies from your browser settings. Please note that disabling some essential cookies may affect certain key functions of the platform.

jet96 does not, as a matter of policy, disclose your personal information to third parties. However, information may be shared in the following specific circumstances:

5.1 Service Partners

Trusted technology and payment service providers (such as bKash, Nagad, Rocket, Upay, and banking partners) required to operate our platform receive only the necessary information. These partners may use the information only in accordance with our instructions and may not pass it to any other third party.

5.2 Legal Obligations

If there is a valid order from a court, government authority, or regulatory body, we are obliged to provide the required information in compliance with legal obligations.

5.3 Security & Fraud Prevention

Limited information may be shared with identity verification service providers as part of compliance with anti-money laundering and counter-terrorism financing (AML/CFT) regulations.

5.4 Business Changes

In the event of a business merger or acquisition, your information may be transferred to the new operating entity. In such cases, we will notify you in advance and the protections in this policy will continue to apply.

jet96 uses industry-standard technology to protect your personal information. Our security measures include:

• SSL/TLS encryption: All data transfers between your browser and our servers are encrypted.
• Password hashing: Your password is never stored directly — only an encrypted hash is stored.
• Two-factor authentication (2FA): You can add an extra layer of security to your account.
• Firewall & intrusion detection: Round-the-clock monitoring to prevent unauthorised access.
• Regular security audits: Periodic reviews carried out by external security specialists.
• Access controls: Only authorised staff can access specific data.

Although we take every possible security measure, it is not possible to guarantee 100% security on the internet. We advise you to use a strong password for your account and change it regularly.

jet96 retains your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active account data: For the entire period the account remains active.
• Transaction records: For the period required for financial reporting and auditing purposes.
• Identity verification documents: For the period determined by legal requirements.
• Inactive accounts: Data is deleted or anonymised within a set period after inactivity.

After a request to close an account, all data except that which is legally required to be retained is deleted within a reasonable time.

As a registered user of the jet96 platform, you have the following rights:

• Right to access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances.
• Right to restrict processing: The right to request that processing of your information be limited in certain cases.
• Right to object: The right to object to the use of your information for certain purposes.
• Right to data portability: The right to receive your information in a structured, commonly usable format.

To exercise these rights, please contact our support team. We will respond to your request within 1 month. In particularly complex cases, this period may be extended by a further two months — in which case we will notify you.

jet96 provides services only to those aged 21 or above. We do not knowingly collect personal information from any minor.

We have age verification measures in place during the registration process. If evidence is found that a user is a minor, their account will be closed immediately and the collected information will be deleted.

If you believe a minor has registered on jet96, please notify our support team immediately.

The technical infrastructure supporting our services may operate on servers located in various countries. This means your information may be stored or processed outside Bangladesh.

For such transfers, we ensure that adequate measures are in place to protect your information in each country and that the standards set out in this privacy policy are maintained.

jet96 reserves the right to amend this privacy policy at any time. For any significant changes, we will:

• Publish the updated policy on this page with the new effective date.
• Send details of the changes to your registered email address.
• Display a notice when you log in to the platform.

If you continue to use jet96's services after the updated policy is published, this will be considered your acceptance of the new policy.

As part of responsible gaming, jet96 analyses data relating to gaming behaviour. The purpose of this analysis is to identify problematic gaming behaviour and, where necessary, to offer assistance to the user.

If our system detects potentially problematic gaming behaviour, we may contact you and suggest setting voluntary limits or taking a temporary break. For more details, see our Responsible Gaming page.